FAQ

Got Questions? We’ve Got You 🤍

If there’s anything you’re unsure about, feel free to reach out—we’re always happy to help.

1. Are your products authentic?

Absolutely. Every product we sell is 100% genuine, sourced directly from authorised retailers and brands across the US, Europe, and Japan.

2. Will I need to pay customs or import fees?

No hidden surprises here.
All fees are covered by us—the price you see at checkout is the final price.

3. How long does delivery take?

We aim to dispatch all orders within 1 working day, with delivery typically taking 1–3 working days once shipped.

Orders placed before 12:00pm on Friday will be dispatched the same day. Orders placed after 12:00pm on Friday, or over the weekend, will be dispatched on Monday due to Royal Mail collection times.

All orders are sent via Royal Mail tracked services, unless a pickup point option is selected at checkout. Tracking details will be provided once your order has been dispatched. For added security, a Signed For delivery option is also available.

For full details regarding shipping, delivery investigations, collection points, safe places, and delivery responsibilities, please refer to our Shipping Policy.

4. Do you deliver within the UK?

Yes—we ship nationwide across the UK 🇬🇧

5. Are there any delivery restrictions?

We currently ship within the UK only.

Depending on the products and quantities your order we may need to split shipping your order across multiple packages.

6. Is there a limit per order?

To keep things fair, you can purchase a maximum of two of the same product per order.

7. What is your returns policy?

We hope you love your purchase. If for any reason you wish to return an item, you may request a return within 14 days of receiving your order.

To be eligible for a return, items must be:

Unused and in their original condition
Returned with all original packaging, tags, and accessories
Not excluded from return for hygiene or safety reasons

Once your return request has been approved, the item must be returned within 14 days.

Please note:

Return postage costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
For hygiene reasons, we cannot accept returns of opened, used, or tested beauty, skincare, cosmetic, fragrance, or personal care products unless they are faulty.
Refunds will be processed to the original payment method once the returned item has been received and inspected.

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery and we will be happy to assist.

8. Who is Globally Sourced?

We’re based in the East of England, specialising in sourcing authentic, in-demand products from the US, Europe, and Japan—bringing them directly to customers across the UK.

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9. Product Information & Disclaimer:

All products sold by Globally Sourced are genuine products sourced directly from the brand owner, authorised retailer, or official distributor.

Customers are responsible for reviewing product descriptions, ingredient lists, warnings, and usage instructions before purchase and use. As individual sensitivities and allergies can vary, we recommend checking all ingredients carefully and conducting a patch test where appropriate.

Globally Sourced cannot be held responsible for allergic reactions, sensitivities, adverse effects, or misuse of products. If you have any concerns regarding ingredients or suitability, please consult the manufacturer or a qualified healthcare professional before use.

By purchasing and using products from our website, you acknowledge that you do so at your own discretion and risk.