FAQ

Got Questions? We’ve Got You 🤍

If there’s anything you’re unsure about, feel free to reach out—we’re always happy to help.

1. Are your products authentic?

Absolutely. Every product we sell is 100% genuine, sourced directly from authorised retailers and brands across the US, Europe, and Japan.

2. Will I need to pay customs or import fees?

No hidden surprises here.
All fees are covered by us—the price you see at checkout is the final price.

3. How long does delivery take?

We aim to dispatch within 1 working day.
Once shipped, delivery typically takes 1–3 working days.

4. Do you deliver within the UK?

Yes—we ship nationwide across the UK 🇬🇧

5. Are there any delivery restrictions?

We currently ship within the UK only.

Depending on the products and quantities your order we may need to split shipping your order across multiple packages.

6. Do you provide tracking?

Yes. All orders are sent via Royal Mail with full tracking provided once dispatched.

7. Is there a limit per order?

To keep things fair, you can purchase a maximum of two of the same product per order.

8. What is your returns policy?

You can request a return within 14 days of delivery.
Items must be unused and in their original packaging.
Return postage is the responsibility of the customer unless the item is faulty.

9. Who is Globally Sourced?

We’re based in the East of England, specialising in sourcing authentic, in-demand products from the US, Europe, and Japan—bringing them directly to customers across the UK.