Returns & Refunds Policy

At Globally Sourced, we want you to be completely satisfied with your purchase. If you wish to return an item, please review the policy below.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must be:

• Unused and in their original condition
• Returned with all original packaging, tags, and accessories
• Free from damage caused after delivery
• Not excluded from return for hygiene or safety reasons

Once your return request has been approved, the item must be returned within 14 days.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Opened, used, or tested beauty products
• Opened skincare products
• Opened cosmetics and makeup
• Opened fragrances
• Personal care products that have been used or unsealed

This does not affect your statutory rights if an item is faulty, damaged, or not as described.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery and provide photographs where possible.

We will investigate the issue and, where appropriate, offer a replacement, refund, or other suitable resolution.

Return Postage

Unless an item is faulty, damaged, or supplied incorrectly, return postage costs are the responsibility of the customer.

We strongly recommend using a tracked delivery service when returning items, as we cannot be held responsible for returns lost in transit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method used at checkout.

Please allow up to 5 working days for the refund to appear in your account, depending on your payment provider.

Delivery Issues

If you believe your parcel has been lost or not delivered, please contact us as soon as possible.

We will assist with any delivery enquiries and investigations with Royal Mail. Where Royal Mail provides proof of delivery, including tracking scans, GPS data, delivery photographs, or other supporting evidence, any claims relating to non-receipt will be reviewed based on the information provided by the carrier.

Contact Us

For all return and refund enquiries, please contact our customer service team via email or live chat.

Customer Service Hours:

Monday – Friday: 9:00am – 7:00pm
Saturday – Sunday: 9:00am – 1:00pm

Please note that our policies may be updated from time to time. Customers should always refer to the latest version published on our website.